Returns and Refund

 

100% Secure Shopping | Easy Return | COD Available

 

We are dedicated to providing a safe shopping platform to make your shopping experience as simple as possible and hassle-free with us.

Please take the time to try out all the jewellery you have received. If you still decide on returning, we are happy to help you out with your return and refund process without any questions asked.

You will have a 7-day return period after you have received the products, and customers are requested to raise the return query within the given period of time. You can also reach out to our customer support team anytime to help you with any other issues related to your order, payment and shipment.

Customers are kindly requested to raise a return query within this frame, ensuring the product tags remain intact.

Please Note: Due to hygiene reasons, Naths (Nose Pin) and Toe Rings are not Returnable.

How to Return Products

Email us at amaitajewels@gmail.com and share all the details for your return. Once you have requested the return, you will receive an email notifying the same.

It usually takes 24 working hours for us to respond to your return request and schedule a reverse pick-up. We will send you an email once the return request has been confirmed from our end with instructions on how you can return the products.

The return shipment will be scheduled to the place where the products were initially delivered, and our delivery partner will examine the products at the time of pick-up.

Please Note: Kindly return the products with the original packaging and bill.

Refund

Refund will be processed to the same account from where the payment was made after the return shipment is received and examined at our facility. For all COD orders, a link will be sent to your registered mobile number, where you will have to fill in your bank details to redeem the refund amount. It usually takes 24 working hours to process the refund and it might take a further 4-5 working days for the refund to reflect in your account.

Please Note: Shipping charges are not refundable when a product is returned.

Do You Offer Exchange?

If you are looking for an exchange online, please request the return of the product you have already received and place a fresh order on our website directly. Since our products are fast moving, we recommend placing an immediate order as we do not want you to miss out on your favourite jewellery designs. If your order was a prepaid order, a full refund towards the returned products will be initiated.

Please Note: Refund for the returned products will initiate after the product is received and examined at our facility.

Can I Cancel My Order?

You can request the cancellation of the order by emailing us at amaitajewels@gmail.com. If the order has already been shipped, simply reject and return the products at the time of delivery.

Please Note: To be eligible for Return, your products must be unused and have to be in the same condition as you received it, with the original Amaita's packaging, tags and bill.